REFUND POLICY

1. All Sales Are Final

Nail Design Library sells digital products that are delivered instantly and cannot be returned, recovered or deactivated once downloaded.

For this reason, all sales are final and no refunds, exchanges or cancellations are offered once access to the files has been provided.

By completing your purchase you confirm that you have read and accepted this policy.

2. Waiver of the Right of Withdrawal

Under Article 16(m) of Directive 2011/83/EU and Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal is thereby lost.

At checkout you are required to give that express consent and acknowledgement before completing your purchase. By doing so, you request immediate delivery of the Products and accept that your right of withdrawal is waived once the download is made available to you.

If you are not willing to waive this right, do not complete the purchase.

Customers resident outside the European Union remain subject to any equivalent mandatory rights applicable in their own jurisdiction.

3. Before You Buy

Because refunds are not available, we ask you to read the product page carefully before purchasing. In particular, please make sure you understand the following:

• The Products are printable templates, not pre-made decals or stickers. You paint the design yourself and transfer the layer you create.
• You will need your own materials and equipment, including a printer, laminating material or a clear sleeve, brushes, nail-art products and, for gel methods, a curing lamp. None of these are included.
• Results depend on your own technique and materials. The templates guide the design; they do not produce it for you.
• The transfer technique takes practice. Some attempts may be needed before you achieve a clean result.
• Printed colours may vary depending on your printer, paper and settings.

If anything is unclear, write to info@naildesignlibrarystore.com before purchasing. We answer pre-sale questions within one business day.

4. Limited Exceptions

We may, at our sole discretion, issue a refund in the following limited circumstances:

a) Duplicate payment. You were charged more than once for the same order. The duplicate charge will be refunded in full.

b) Technical fault attributable to us. You are unable to access or download your files because of a fault on our side, and we are unable to resolve it. In practice, delivery problems are almost always fixed within a few hours by re-sending your download link, so please contact us before requesting a refund.

c) Materially misdescribed product. The Products you received are materially different from their description on this website.

d) Unauthorised transaction. The purchase was made fraudulently without your authorisation, subject to verification.

5. What Is Not Grounds for a Refund

The following do not qualify for a refund:

• change of mind, accidental purchase, or duplicate purchase of different products;
• dissatisfaction with the artistic style, subject matter or level of detail of the designs;
• not owning, or not wishing to buy, the materials and equipment required to use the templates;
• difficulty achieving a desired result, or a transfer that does not lift cleanly;
• discovering after purchase that the Products are templates rather than ready-made decals;
• printing quality issues arising from your own printer, paper or settings;
• failure to download the files within the availability period, where the link was correctly delivered;
• finding the same or a similar product elsewhere at a different price;
• a subsequent price reduction or promotional offer on our website.

6. How to Submit a Request

Requests falling within section 4 must be sent to support@naildesignlibrarystore.com within 14 days of purchase, including:

• your order number;
• the email address used at checkout;
• a clear description of the issue and, where relevant, screenshots.

We will review your request and respond within five business days. We may ask for further information reasonably necessary to assess it.

Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank or payment provider. We cannot refund to a different payment method or to a third party.

7. Chargebacks

If you believe there is a problem with your order, please contact us first. Almost every issue is resolved quickly and directly.

Initiating a chargeback or payment dispute without contacting us constitutes a breach of our Terms and Conditions. In such cases we reserve the right to submit evidence of delivery and of your acceptance of this policy to the payment provider, to terminate your licence to use the Products with immediate effect, and to decline future orders.

8. Licence Termination and Refunds

No refund is due where a licence is terminated because of a breach of our Terms and Conditions or Licence Terms, including unauthorised sharing, resale or distribution of the files.

9. Statutory Rights

Nothing in this policy excludes or limits any right you may have under mandatory consumer protection law which cannot lawfully be excluded, including rights relating to digital content that is faulty or not as described.

10. Contact

ERREVU' S.R.L. support@naildesignlibrarystore.com info@naildesignlibrarystore.com

ERREVU' S.R.L. — VAT No. IT02063590471